| Provincial Life Credits: | 15 credits (BC, AB, SK, MB, ON) |
It is clear, when all you need is life credits, all you should buy are life credits. That is what happens here.
| Provincial Life Credits: | 5 credits (BC, AB, SK, MB, ON) |
| Provincial A&S Credits: | 5 credits (AB, SK, MB, ON) |
| CFP® Certificants: | 5 credits (Financial Planning) |
| Institute Members: | 5 credits (inc. 1 Ethics) |
Learn the rules and the mitigation measures to prevent complaints. Find out what to expect if a complaint is lodged, and your role in the investigation process. Read extensive case studies in each of insurance, FP Canada, the MFDA and IIROC complaint hearings. And, see where ombudservices step up, and when the legal remedy applies.
By reviewing causes for complaints, this course is an excellent guide to remind you of how to avoid a complaint in addition to how resolution can be brought about
- Learn what happens when a complaint is filed, and mitigation measures to prevent complaints;
- Find out what to expect if a complaint is made about you, and your role in the investigation process;
- Read extensive case studies in each of insurance, FP Canada, the MFDA and IIROC complaint hearings;
- Gain vital knowledge on how to avoid a complaint in addition to how resolution can be brought about.
| Provincial Life Credits: | 7 credits (BC, AB, SK, MB, ON) |
| Provincial A&S Credits: | 7 credits (AB, SK, MB, ON) |
| CFP® Certificants: | 7 credits (Financial Planning) |
| Institute Members: | 7 credits |
| MFDA Credits: | 7 credits (Business Conduct Non-ethcs) |
| General Credits: | 7 credits (BC, AB, SK, MB, ON) |
This course delivers guidance, insights, and solutions that you can easily implement to benefit you and your clients. Ten easy-to-manage lessons provides you with direction on achieving professionalism in your practice while you serve clients’ needs.
Ideas and theories are buttressed by lots of hands-on practical client information, including how-tos, why-tos, and when-tos.
It is a course you won’t want to miss.
- Link sales with suitability for best client outcomes;
- Learn the importance of setting financial goals across all ages;
- Achieve clarity in virtual and in-person meetings and your writing;
- Measure your behaviour against common ethical standards;
- Implement best practices that pay off.
| Provincial Life Credits: | 3 credits (BC, AB, SK: 3 Ethics, MB, ON) |
| Provincial A&S Credits: | 3 credits (AB, SK, MB, ON) |
| CFP® Certificants: | 3 credits (1 Financial Planning, 2 Professional Responsibility) |
| Institute Members: | 3 credits (includes 1 Ethics) |
| IIROC Credits: | 3 credits (Compliance) |
| MFDA Credits: | 3 credits (Business Conduct – Ethics) |
| Adjusters: | 3 credits (BC, AB) |
| General Credits: | 3 credits (BC, AB, SK, MB, ON) |
What makes ethics important?
Ethics matter because they guide the notion of what is right — a concept firmly ensconced in the directive to put client interests first. This directive is broad in scope and challenging to implement. Yet, putting client interest first is now a requirement of the client-focussed reforms adopted by the Canadian Securities Administrators. It cannot be ignored or sidelined.
This course will help you understand what ethics is and the many reasons ethics matter. You will read case studies and many practical applications of ethical principles. Finally, you will wrap up with ideas to develop your own code of ethics for professional success.
- Understand the reasons ethics are essential personally and professionally;
- Read case studies that illustrate ethical lapses;
- Discover how to become a more ethical
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