| Provincial Life Credits: | 3 credits (BC, AB, SK, MB, ON) |
| Provincial A&S Credits: | 3 credits (AB, SK, MB, ON) |
| CFP® Certificants: | 3 credits (Financial Planning) |
| ID CE Credits: | 3 credits (Compliance) |
| MFD Credits: | 3 credits (Business Conduct – Non Ethics) |
| General Credits: | 3 credits (BC, AB, SK, MB, ON) |
| Adjuster Credits: | 3 credits (BC, AB) |
Freak out or steady as she goes? As you might expect, the manner in which you respond to conflict can establish and cement your reputation.
Conflict is impossible to avoid but it can be managed. Further, it’s been shown that if you want to be a star performer, you learn to manage conflict.
This course delivers essential conflict management techniques that can be easily implemented. Learn how to recognize your personal style and those around you, why avoidance is ineffective, how to get to the bottom of a problem before it becomes a deal-breaker, and the importance of win-win negotiation.
- Grow your business and earn a sterling reputation by learning how to manage and resolve conflict;
- Increase managerial and client satisfaction by turning conflict into collaboration.
Price charged to FA: $22.50 (You do not pay on this site.)
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